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Home > Services > Technical Support
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Technical Support
Our Commitment to You
FoxT strongly values each of its customers and we are committed to ensuring your success in implementing and productively utilizing our products in your environment. So we make sure we're available when you need us most through one of our support program offerings.
Support Offerings
FoxT currently offers two levels of support: FoxT Standard Maintenance and FoxT Extended Maintenance.
FoxT Standard Maintenance is available to customers of all of our products and provides customers with:
- Access to our expert support staff on an 8x5 basis through telephone and email support;
- Access to new releases and product updates;
- Access to our customer support web portal, where registered customers may download product(s), new releases and other product updates, documentation and technical reference manuals;
- Continued support and engineering of the most current version of the product, plus one version back for a period of at least 180 days after the general availability of a new version.
FoxT Extended Maintenance provides customers with all of the services available under the Standard Maintenance Program, plus 24x7 telephone and email support for priority issues and enhanced service response times. FoxT Extended Maintenance is available only to customers of the FoxT BoKS products.
Optional Add-On Services to the FoxT Extended Maintenance Program include:
- Assignment of a FoxT Technical Account Manager to act as your Chief Advocate within FoxT for the purpose of ensuring proactive knowledge exchange, personalized management of requests for product enhancements and problem escalation and resolution, and regular reporting and status checking on all open customer requests.
- Assignment of on-site personnel to work alongside your personnel in your environment.
For questions regarding your current level of support or to upgrade to a higher level, please send an email to support@foxt.com or contact your local sales representative.
Contact Details
To contact the FoxT Support team, please use the applicable contact details shown below, based on the particular maintenance program to which you have subscribed.
For all customers with current subscriptions to the FoxT Standard Maintenance Program:
| Americas: |
+1 650 963 4701 |
| EMEA/Asia: |
+46 18 16 00 10 |
| Email us at: |
support@foxt.com |
For BoKS customers with current subscriptions to the FoxT Extended (24x7) Maintenance Program only:
| Americas: |
+1 650 963 4702 |
| EMEA/Asia: |
+46 18 16 00 40 |
| Email us at: |
support@foxt.com |
In order to help us serve you better, please be prepared to follow up any telephone call into FoxT Support with a detailed email to support@foxt.com providing identification of the company and location you represent, along with a detailed description of the problem you are experiencing, including relevant product and platform version information, and any troubleshooting measures you have undertaken to that point.
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